Heller 2000W Electric Flame Effect Fireplace

• We deliver Australia-wide from our Derrimut warehouse in Melbourne's west.
• Orders are dispatched within 24 hours on business days. Most arrive in 2 to 7 business days; remote areas can take a little longer.
• Every order is tracked, and we email your tracking details as soon as it ships.
• Shipping is calculated at checkout from your postcode and the size of your order, so you see the full price before you pay.
• Orders up to 21 kg go by Australia Post; heavier and bulky items go by courier or freight. Items over 30 kg need a tailgate (lifting) service. If that adds a charge, we'll let you know after you order.
• Prefer to collect? Choose Pickup at checkout and collect free from 24A Park West Drive, Derrimut, usually within 24 hours. How click & collect works.

Read our full shipping policy

• Faulty or not as described: contact us within 30 days and we'll cover return postage where necessary. Your rights under the Australian Consumer Law always apply.
• Warranty: products come with the manufacturer's warranty. Where we know the period, it's listed in the product description. Contact us first and we'll advise you on the next steps.
• Change of mind: please choose carefully. Change-of-mind returns are at our discretion, within 30 days, for items that are unused, in their original packaging and resalable. Return postage is at your cost; a 10% fee applies to unused, sealed items and a restocking fee of up to 20% if the box has been opened or the item used.
• Questions? Call 03 9369 4277 (Monday to Friday, 9am to 5pm) or contact us.

Read our full returns policy